Service Policy: We currently operate BY APPOINTMENT ONLY via government orders, so that we may provide you with the safest experience possible. When calling the office please leave a message and a team member will return your call as soon as possible. Online booking is available on the spa webpage 24/7. (352)622-1354 or www.CelesteCo.com
Mask: The state of Florida and Marion County have no mandate requiring masks however your service provider must wear a mask during service in following with the state mandate for cosmetology Salons and Spas.
Social Distancing: your service area will be social distanced by at least 6 feet at all times.If unable to accomplish this there will be dividers in place for your safety.
Tipping: 15%-25% tipping should be based upon the original service price. Tipping is usually 50% of a service provider's pay. Keep this in mind when visiting your local service providers.
Cancellation Policy: If less than 24 hour notice you may be asked to pay 25% of the original service price in order to rebook your appointment.
NO SHOW Policy: If you NO SHOW or NO CALL you may be asked to prepay before your next appointment can be booked.
Late Policy: We reserve the right to refuse service to anyone who is 5 minutes late for any 30 minute appointment and 15 minutes late for any hour or greater appointment time.
Right to Refuse Service: If you exhibit any unsavory behavior or are found to be under the influence of drugs, alcohol, or likeness we reserve the right to refuse service.
GROUPON: If you have already purchased a groupon and you no show or give less than 24 hour notice for cancellation your entire amount of your groupon will be redeemed. Your service provider is already working on a cut rate fee, let's be respectful of others' time if you no show the service provider does not get paid. ONE groupon per service is permitted per person if you attempt to use a second groupon you will be denied but will be able to pay groupon price in house. (this is a groupon error they will give a refund)
Wish Pickups: you are encouraged to make an appointment due to governors order. If you are a walk in for a pickup you may be asked to wait while we finish a service.
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